banjar's Privacy Policy

1. Introduction and Scope

This privacy policy ("Policy") applies to the website banjarcasino.cam operated by banjar casino ("banjar", "we", "our") and all services offered through it. When you create an account on our platform, play games, or use any of our services, you agree to the terms of this policy.

To learn more about our full range of services and our relationship with users, visit our About Us page. This privacy policy is an integral part of our Terms and Conditions, and both documents should be read together.

The term "personal information" as used in this policy refers to any information that can directly or indirectly identify you.

2. What Information We Collect

banjar may collect the following information from you or from your activity in various circumstances:

2.1 Registration and Identity Information

• Full name, date of birth, and national identity card number
• Mobile number and email address
• Username and password chosen by the user (stored in encrypted form)
• Copies of identity documents submitted for account verification

2.2 Financial Transaction Information

• History of deposit and withdrawal transactions
• Details related to the payment method used — such as bKash, Nagad, Rocket, Upay, or the last few digits of a bank account number (full account numbers are not stored)
• Transaction date, amount, and status

2.3 Gaming Activity Information

• Betting history, game selection, and session duration
• Win and loss statistics
• Bonus claims and wagering progress

2.4 Technical Information

• IP address, browser type, and operating system
• Device type and screen resolution
• Login time, session logs, and time spent on the site
• Referral source (which link or page you came from)

3. Purpose of Data Use

Collected information is used for the following purposes:

3.1 Account Management

Information is used to create, verify, secure, and maintain your account. Identity information must be verified to ensure that the same person is not creating multiple accounts.

3.2 Payment Processing

Financial information is used to confirm deposits and complete withdrawals. This information is also analysed to prevent money laundering and detect fraudulent transactions.

3.3 Customer Support

Information is used to resolve issues via live chat and email, and to assist you with queries about your past activity.

3.4 Responsible Gaming

banjar takes responsible gaming seriously. Gaming activity data is analysed, and if anyone's gaming behaviour appears concerning, support is provided accordingly. Our Responsible Gaming guidelines contain detailed information on this.

3.5 Marketing and Communications

If you have given consent to receive marketing messages, your contact information may be used to inform you about relevant offers and bonuses. This consent can be withdrawn at any time.

3.6 Platform Improvement

Aggregate data is analysed to test website performance, fix bugs, and improve the user experience.

4. Cookies and Tracking Technology

The banjar website uses cookies and similar technologies (such as local storage and session storage). These store small files in your browser that improve your experience on future visits.

4.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. Disabling them will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Used to understand how many visitors come to the site and which pages they spend the most time on.
• Marketing Cookies: May be used to show relevant advertisements, and separate consent is obtained for these.

4.2 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may cause problems with login and account management.

5. Data Sharing and Disclosure

banjar does not sell your personal information to third parties. However, in certain circumstances, information may be shared with trusted partners:

5.1 Service Providers

Only the necessary information is shared with payment gateways (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These organisations are contractually bound not to use the information for any other purpose.

5.2 Game Providers

Game providers such as Evolution, Pragmatic Play Live, PG Soft, and JILI may process certain technical data to ensure uninterrupted gameplay. No complete identity information is shared in this process.

5.3 Legal Obligations

Necessary information may be disclosed to meet the demands of authorities as part of a court order, government investigation, or legal process.

5.4 Business Restructuring

If banjar goes through a merger or acquisition, user data may be transferred. However, the new controlling entity will be bound to comply with the terms of this policy.

6. Data Retention and Security

banjar follows industry-standard technology and practices to keep your information secure.

6.1 Technical Safeguards

• All data transfers are secured through SSL (TLS) encryption
• Passwords are stored using hashing and salting technology
• Sensitive financial data is kept in a separate encrypted database
• Regular security audits and vulnerability assessments are conducted

6.2 Access Controls

Only authorised personnel can access data for specific tasks. All access is logged and reviewed regularly.

6.3 Data Retention Period

Information is retained while your account is active. Even after an account is closed or deleted, certain information may be kept for a defined period to meet legal obligations. Once that period has passed, the information is securely deleted or anonymised.

7. User Rights

As a banjar user, you have the following rights regarding your own information:

7.1 Right to Access

You can request to know what information we hold about you. Upon a verified request, the information will be provided within a reasonable time.

7.2 Right to Correction

If there is any error in your information, you can request a correction. Some information can be changed directly from the profile section of your account; for others, you will need to contact the support team.

7.3 Right to Deletion

Requesting account closure will initiate the process of deleting your information. However, certain information may need to be retained for a specific period due to legal obligations.

7.4 Right to Object to Processing

You can object to marketing communications or certain types of data use. This objection will be documented through the customer support team.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our customer support team directly via live chat or email. A prompt response will be provided after identity verification. You can also visit our FAQ section for answers to common questions.

8. Underage Users

All services at banjar are intended for users aged 21 and above only. We do not knowingly collect any information from anyone under the age of 21. Age is verified during registration and identity documents are checked during account verification.

If for any reason information from an underage person has entered our system, upon becoming aware of this, the relevant account will be suspended immediately and the information will be deleted.

9. Policy Changes

This privacy policy may be updated from time to time. If significant changes are made, users will be notified by email to their registered address or through a notice on the site. The date of the latest update for each version will be stated at the top of this page.

Continued use of the site after changes are published will be taken as your acceptance of the updated policy.

10. Contact

If you have any questions about this privacy policy or wish to exercise your rights regarding your information, please contact us through the following:

• Live Chat: 24/7 support is available through the live chat button on the website
• Email: [email protected]

Our customer support team can assist in both Bengali and English. We aim to respond within one hour.